Where does my order ship from?

Our main fulfillment center is located in China. The majority of our items are shipped from our fulfillment center. Some of the items we work with might ship the products directly from overseas warehouses which are located across North America, Europe, etc.


Does MOSNOVO guarantee its product?

At MOSNOVO, we offer you 100% customer satisfaction guarantee. Each item is hand checked by a member of Team MOSNOVO before it goes out the door to ensure you get the best! While we make every effort to ensure your item arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. 


We offer a 6-month limited warranty for MOSNOVO-branded products purchased from our website, which covers one-time replacement of the same product. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction. Limitations of our Warranty:

  • 1. Any scratches or discoloration of your product(s) caused by natural wear-and-tear are not covered by our warranty.
  • 2. Any damages caused by accidents or unauthorized modifications are not covered by our warranty.
  • 3. No devices (e.g. mobile phones, tablets, etc.) other than MOSNOVO-branded products are covered by our warranty.
  • 4. No replacements or refunds are applied to lost or stolen items.
  • 5. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. MOSNOVO reserves the right on the final decisions.



Order the wrong thing? Doesn't work for you? Want to return it? No Problem!

We offer an easy, "No Hassle Return Policy" If for any reason you are not 100% satisfied with your order, you can return it for a full refund (shipping cost is non-refundable) within 30 days from the date of purchase. It's that simple. All we ask is that your material is unused and in the original packaging.


Please be noted

  • Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than MOSNOVO error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required). Shipping fee is non-refundable.
  • MOSNOVO will not cover any shipping cost for parcels returned.Your return shipping cost will be borne by yourself
  • Any international or expedited shipping fees incurred on your original order will not be refunded (We'll refund what you paid for your order but not the shipping charge)
  • MOSNOVO is not liable for products that are damaged or lost in transit to MOSNOVO. We recommend that you ship your returned products to MOSNOVO via atrackable shipment method. Customers are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage.
  • Promptly following MOSNOVO’s receipt of your returned product (typically within 7-10 business days), MOSNOVO will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase.
  • MOSNOVO will not provide a refund for a product that is received by MOSNOVO more than thirty (30) days after the date of original purchase.
  • MOSNOVO also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
  • This product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale, nor does it cover products purchased through online auction websites or channels other than MOSNOVO's website.
  • We are not responsible for any discrepancies in exchange rates or any bank charges that may be incurred by the customer. Any refund amounts will be issued in USD, and we are not responsible for any differences in refund amounts due to fluctuations in currency exchange rates.
  • All returns should be sent to our specified warehouse.
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